Banking Service Feedback Survey
App, branch, fees, and problem resolution – retail banking's trust ledger.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Banking loyalty is inertia until a moment of truth – a disputed charge, a blocked card abroad, a fee that appeared unexplained. This survey measures the everyday layer (app, branch or support access, fee transparency) and the moments of truth (problem resolution), which decide whether inertia holds.
The fee-surprise question deserves a standing dashboard: unexplained fees are the top switching trigger in retail banking, and they are entirely a communication failure.
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Page 1
Banking with us
This survey asks about your recent experience with us as your bank. Your answers help us improve our service and explain our fees more clearly. It takes about 2 minutes.
Q1.How would you rate each part of your experience?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Mobile app and online banking | |||||
| Getting human help when needed | |||||
| Fee transparency | |||||
| Resolution when something went wrong |
Q2.In the past year, were you surprised by any fee?*
- No
- Yes, once
- Yes, more than once
Q3.How likely are you to recommend us as a bank?
Q4.What would make you move your main account elsewhere?
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