Coverage Understanding Check
Do policyholders actually know what they bought? A plain-language comprehension check.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Most claim disputes are comprehension failures with a lag. This check measures understanding directly, in scenario form: would this situation be covered under your policy – with I-don't-know as a first-class answer – plus where customers actually learn what their cover means and what they want explained better.
The scenario misses map your communication debt precisely: every widely-failed scenario is a future dispute cluster, preventable with one clear explainer now.
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Page 1
What does your policy cover?
This survey asks whether you know what your policy covers. There are no right or wrong answers, and your answers help us explain cover more clearly. It takes about 2 minutes. If you need help with a specific policy or claim, please contact us directly, as this form may not be read straight away. Please do not include card numbers or passwords.
Q1.Under YOUR current policy, would these be covered?*
| Covered | Not covered | Honestly no idea | |
|---|---|---|---|
| Accidental damage you cause yourself | |||
| Items stolen from your car | |||
| Damage while property is unoccupied 30+ days | |||
| A gradual leak discovered late |
Q2.How confident are you that you know what you bought?*
Q3.Where did your understanding of your cover come from?
- Read the documents
- The summary page
- Agent/broker explained
- Assumptions, honestly
Q4.What one thing should we explain better?
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