Rail Service Passenger Survey
The commute's verdict: punctuality lived, crowding, information, and value.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Rail satisfaction is measured in minutes and delivered in mornings: punctuality as experienced on YOUR line, crowding at YOUR hour, information when things go wrong, and the season-ticket value question inflation keeps sharpening. This survey reads the passenger reality behind the operator's punctuality statistics.
The distinction between official punctuality and experienced punctuality is the reason to run this at all. A service can hit its regulated targets while a particular line at a particular hour is reliably miserable, because the statistics average across a network and nobody commutes across a network.
The informed-during-disruption score is the loyalty variable operators control even when the trains misbehave. Passengers are markedly more forgiving of a delay explained early than of a shorter one met with silence, and this is the one dimension where investment reliably moves satisfaction without moving a single train. Segment by line and by travel pattern before drawing conclusions; commuters and occasional travellers rate the same service completely differently.
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Page 1
Your journeys
This survey asks about your journeys on our rail service. Your answers help us improve punctuality, comfort and information. It takes about 2 minutes.
Q1.On your usual services...*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Punctuality as you experience it | |||||
| Getting a seat / crowding | |||||
| Information during disruption | |||||
| Onboard cleanliness | |||||
| Value for the fare |
Q2.Your travel pattern?
- Daily commute
- Few times weekly
- Leisure/occasional
Q3.Describe your worst journey this month - what failed?
Q4.How likely are you to recommend this line to someone choosing where to live?