Auto Parts Store Survey
Right part, first time: fitment help, stock, pricing, and counter expertise.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Parts retail is a fitment business: the whole experience collapses if the part does not match the car. This survey measures the moments that matter – counter staff expertise, right-part-first-time rate, stock availability, and price fairness against online rivals – for both DIY customers and trade accounts.
The wrong-part answers cost you double (a return plus a repair delay); tracking the rate by branch and category finds the catalogue and training gaps behind it.
Template preview
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Page 1
Your parts purchase
This survey is about your recent visit to our parts store. Tell us whether you got the right part and how the service was. It takes about 2 minutes.
Q1.Did you get the right part first time?*
- Yes
- No - wrong fitment
- Had to order it in
Q2.How would you rate each part of the store?
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Staff knowledge | |||||
| Help with fitment | |||||
| Stock availability | |||||
| Price fairness | |||||
| Speed of service |
Q3.Are you...
- DIY - my own car
- Enthusiast
- Trade/mechanic
Q4.What part or brand do you wish we stocked?