Court User Experience Survey
Justice's front of house: wayfinding, waiting, information, and dignity.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Court experience shapes justice perception for parties, witnesses, and jurors who never chose to attend. This survey measures the front of house – wayfinding through security to the right room, waiting facilities for the hours involved, information about proceedings and delays, and dignity in staff interactions – without touching case outcomes.
The knew-what-was-happening score matters constitutionally: bewilderment reads as unfairness regardless of the ruling.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
Opens in the Classic theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.
Page 1
Your day at court
This survey asks about your recent visit to the court. Your answers help us improve how court services are delivered. It takes about 2 minutes. If you need help with a specific matter, please contact us directly, as this form may not be read straight away.
Q1.Your role that day?*
- Party to a case
- Witness
- Juror
- Supporting someone
Q2.How would you rate each part of the experience?*
| Poor | OK | Good | Not applicable | |
|---|---|---|---|---|
| Finding where to go | ||||
| Security handling | ||||
| Waiting facilities | ||||
| Being kept informed of timings | ||||
| Staff courtesy |
Q3.What did nobody explain that you needed to know?*
Q4.Roughly how long were you at court that day?
- Under 2 hours
- Half a day
- The whole day
- Adjourned - coming back
More Government & Public Sector templates
Browse all Government & Public Sector templates
Digital Government Services Survey
Online service usability: finding, completing, and trusting e-government.
Emergency Preparedness Survey
Household readiness, alert reach, and trust in official information.
Housing Needs Assessment
Current conditions, affordability strain, and future needs across the community.