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Customer Experience

Feature Retirement Feedback

Before you sunset a feature: who still depends on it, and what replaces their workflow?

4 questions · 1 page · about 2 minutes to answer · fully editable after you start

Retiring a feature always breaks somebody's Tuesday. This survey, sent to users of the feature before the sunset is final, maps the real dependency: how they use it, what breaks without it, whether the proposed replacement covers their case, and what migration help would soften the landing.

The replacement-gap answers frequently rescue a sunset plan from its blind spot – the workflow the team forgot because the analytics only showed clicks, not purposes.

Template preview

This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.

Opens in the Light theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.

Page 1

About the feature we plan to retire

We are considering retiring a feature you have used. This survey asks what you use it for, so we can understand what the change would mean for you before we decide. It takes about 2 minutes.

Q1.How often do you use this feature?*

  • Daily
  • Weekly
  • Occasionally
  • I did not know I used it

Q2.Walk us through what you use it FOR - the job, not the clicks.*

Respondent types their answer here…

Q3.Does the proposed replacement cover your use?*

  • Fully
  • Partly
  • Not at all
  • I have not tried it

Q4.What migration help would you need from us?

Respondent types their answer here…

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