Fintech App User Survey
Trust, clarity, and feature use for money apps – where confidence is the product.
4 questions · 1 page · about 1 minute to answer · fully editable after you start
In fintech, the interface is the institution: users extend trust to a screen. This survey measures that trust directly – confidence that money is safe, clarity of balances and fees, comfort during errors or delays – alongside feature usage and the money-jobs users still leave the app to do elsewhere.
The leave-the-app-for-what answers chart your roadmap: every task users route around you is either a missing feature or a trust ceiling, and the two need different fixes.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
Opens in the Classic theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.
Page 1
Using the app with your money
This survey asks how you find our app and how much you trust it with your money. Your answers help us improve it. It takes about 1 minute.
Q1.How confident are you that your money is safe with us?*
Q2.How would you rate each part of the app?
| Poor | OK | Great | Not applicable | |
|---|---|---|---|---|
| Clarity of balances and history | ||||
| Fee transparency | ||||
| Speed of transfers | ||||
| Help when something looks wrong |
Q3.Which money tasks do you still do OUTSIDE this app, and why?
Q4.How likely are you to recommend the app?
More Finance & Professional Services templates
Browse all Finance & Professional Services templates
Invoice & Payment Experience Survey
Ask B2B customers how invoicing, terms, and payment actually work for them.
Invoice Dispute Intake
Disputes captured cleanly: the invoice, the disagreement, evidence, and sought outcome.
KYC Refresh Form
Periodic know-your-client updates: changes declared, documents current, signed.