Freight & Carrier Performance Survey
B2B shipping graded by receivers: on-time, intact, documented, and communicated.
4 questions · 1 page · about 3 minutes to answer · fully editable after you start
Carrier scorecards live in TMS dashboards; the receiving dock has opinions the dashboard misses. This survey collects consignee-side performance per carrier or lane: on-time against the booked window, condition on arrival, driver conduct at the dock, paperwork accuracy, and exception communication when things slip.
Run it monthly with your top receiving customers or internally across sites; the dock's verdict predicts claims and churn ahead of the KPI pack.
Template preview
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Page 1
Carrier performance
This survey asks how a carrier has performed on a route we use. Your answers help us review carrier performance and fix delivery problems. It takes about 3 minutes.
Q1.Carrier and lane/route being rated*
Q2.How would you rate our recent performance on each of these?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Arrival within booked windows | |||||
| Freight condition on arrival | |||||
| Driver conduct at the dock | |||||
| Paperwork accuracy | |||||
| Labelling accuracy | |||||
| Communication when delays happen |
Q3.Claims or damage events this period?
- None
- One minor
- Multiple or serious
Q4.The one change this carrier should make?
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