Hotel Guest Stay Survey
Check-in to check-out: room, sleep, cleanliness, each team, value, and the recommend score.
6 questions · 1 page · about 3 minutes to answer · fully editable after you start
A hotel stay is a chain of small moments – the queue at check-in, the first look at the room, the noise at 2am, the shower pressure at 7am – and one weak link colours the whole memory. This post-stay survey rates each link on its own row, one idea per row, so you can fix the right one: the front desk and housekeeping are rated separately, breakfast apart from the restaurant, and value for money and location sit beside the room. Any row a guest did not use has a Not applicable column.
It closes on the standard recommend question, scored as NPS in Analyse so it benchmarks against the industry, and an optional would-return question with a Not applicable answer for guests who live locally or came for a one-off event. Send it the morning after check-out while impressions are sharp.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
Opens in the Light theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.
Page 1
Your stay
Thank you for staying with us. This survey asks how each part of your stay went and whether anything went wrong, so we can put it right. It takes about 3 minutes.
Q1.How would you rate each part of your stay?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Check-in | |||||
| Cleanliness of your room | |||||
| Comfort of your bed | |||||
| Quiet in your room at night | |||||
| State of repair of your room | |||||
| Front desk staff | |||||
| Housekeeping staff | |||||
| Breakfast | |||||
| Restaurant | |||||
| Wi-Fi | |||||
| Location | |||||
| Value for money | |||||
| Check-out |
Q2.Did anything go wrong during your stay?
- No, all smooth
- A minor issue - resolved
- A minor issue - not resolved
- A serious problem
Q3.Tell us what went wrong.
Asked only if the answer to Q2 is “A minor issue - resolved”, “A minor issue - not resolved” or “A serious problem”.
Q4.How likely are you to recommend us to a friend or colleague?*
Q5.If you are in the area again, how likely are you to stay with us?
Q6.What one change would most improve your next stay with us?
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