Legal Client Experience Survey
Communication, billing transparency, and outcomes handling from the client's seat.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Clients cannot judge legal craft, so they judge everything around it: whether they understood what was happening, whether the bill matched the estimate, whether calls came back. This post-matter survey measures exactly that client-experience layer, plus the outcome-communication question – was the result, good or bad, explained honestly.
Billing surprise is the profession's review-site villain; measure it every matter and the fee conversation improves itself. Send within two weeks of matter close.
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Page 1
Your matter with us
This survey asks how you found our service and whether the costs matched what you were led to expect. Your answers help us improve how we work with clients. It takes about 2 minutes. If your matter is urgent, please contact us directly, as this form may not be read straight away. Please do not include card numbers or passwords.
Q1.How would you rate each part of our service?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Keeping you informed of progress | |||||
| Explaining things understandably | |||||
| Returning calls and emails | |||||
| Billing transparency vs the estimate |
Q2.Did the final costs match what you were led to expect?*
- Yes
- Higher, but explained along the way
- Higher, and a surprise
Q3.How well was the outcome - whatever it was - explained to you?
Q4.What should we change about how we work with clients?
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