One-Year Customer Review
Twelve months in: the honest annual verdict, expectations vs reality.
5 questions · 1 page · about 2 minutes to answer · fully editable after you start
The first anniversary is the natural moment for the long-view question: knowing everything you know now, would you make the same choice again? This review compares year-one reality against purchase expectations, collects the highlight and the letdown, and captures the advice they would give someone considering you today – testimonial and warning in one.
The buy-again-knowing-everything score is your truest retention metric; the letdown answers, aggregated across a cohort, are your year-two improvement plan.
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Page 1
One year with us
You have been with us for a year. This survey asks how that year compared with what you expected and what we should do next. It takes about 2 minutes.
Q1.Knowing everything you know now, would you choose us again?*
- Without hesitation
- Probably
- Torn
- No
Q2.Year one versus what you expected...
| Below expectations | As expected | Above expectations | Not applicable | |
|---|---|---|---|---|
| The product itself | ||||
| Support and service | ||||
| Value for money |
Q3.The highlight of the year with us?
Q4.The letdown, honestly?
Q5.What would you tell someone considering us today?
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