Legal Support Team Survey
The internal machine: workload, delegation quality, systems, and respect.
4 questions · 1 page · about 3 minutes to answer · fully editable after you start
Matters run on paralegals, secretaries, and clerks whose experience no client survey measures. This internal survey asks the support team about the machine's condition – workload realism, delegation clarity from fee-earners, systems that help or fight, and the respect climate that decides whether experienced support staff stay.
The delegation-quality score by department finds the fee-earners whose instructions create rework; addressed as training, it recovers hours the timesheets never explained losing.
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Page 1
How the work really flows
This survey asks how your working day goes in the legal support team. Your answers help us fix what causes rework and delay. It takes about 3 minutes. If your matter is urgent, please contact us directly, as this form may not be read straight away. Please do not include card numbers or passwords.
Q1.How would you rate each part of your working day? (Anonymous.)*
| Poor | OK | Good | Not applicable | |
|---|---|---|---|---|
| Workload sustainability | ||||
| Clarity of instructions you receive | ||||
| Systems and tools fitness | ||||
| Recognition for support work | ||||
| Respect for support work |
Q2.The recurring instruction problem that creates rework?*
Q3.How likely are you to recommend this firm as a place to do support work?*
Q4.One change that would most improve how matters run?
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