Permit & Licence Experience Survey
The counter test of government: clarity, wait, staff, and getting it done in one visit.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
For most residents, government IS the permit counter: the licence renewed, the permit applied for, the certificate collected. This survey measures that encounter – requirement clarity before arriving, waiting time, staff helpfulness, and the one-visit test that separates working processes from bounce-back bureaucracy.
The told-everything-upfront score is the process fix multiplier: most repeat visits trace to requirements discovered at the counter instead of on the website.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
Opens in the Classic theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.
Page 1
Your recent application
This survey asks how applying for your permit or licence went. Your answers help us make the process quicker and clearer. It takes about 2 minutes. If you need help with a specific matter, please contact us directly, as this form may not be read straight away.
Q1.Did you complete what you came for in one visit or session?*
- Yes
- No - missing documents I was not told about
- No - system or process issues
- Still unresolved
Q2.How would you rate each part of the experience?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Clarity of requirements beforehand | |||||
| Waiting time | |||||
| Staff helpfulness | |||||
| Online options that actually work |
Q3.How reasonable was the total time from start to done?
Q4.What should we tell applicants upfront that we currently do not?
More Government & Public Sector templates
Browse all Government & Public Sector templates
Public Consultation Feedback Form
Structured resident input on a proposal: support level, concerns, and alternatives.
Public Library Programmes Survey
Beyond books: programmes, digital access, and what the community needs from its library.
Public Transport Rider Survey
Punctuality, crowding, cleanliness, and safety - from daily riders and the drivers-who-could-switch.