B2B Implementation Feedback Survey
Post-implementation review: timeline truth, disruption, training, and go-live readiness.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Enterprise implementations are remembered by their worst week. This post-go-live survey reviews the whole arc from the client team's seat – timeline against promises, disruption management, data migration accuracy, training adequacy – and the readiness verdict: did go-live feel launched or abandoned.
The felt-abandoned signal in week one predicts the at-risk flag in month six; catching it here lets customer success intervene while goodwill remains.
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Page 1
Your implementation
This survey asks how the implementation went, from kick-off to go-live. Your answers help us improve how we onboard clients. It takes about 2 minutes.
Q1.How would you rate each part of the implementation?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Timeline versus what was promised | |||||
| Managing disruption to your operations | |||||
| Data migration accuracy | |||||
| Training your team received | |||||
| Handover to support |
Q2.At go-live, your team felt...*
- Confident and ready
- Mostly ready
- Thrown in the deep end
Q3.What nearly derailed the project, from your side or ours?
Q4.How likely are you to recommend us based on implementation alone?
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