Silent Customer Re-engagement Survey
Reach the customers who stopped engaging but never complained – before they churn.
4 questions · 1 page · about 1 minute to answer · fully editable after you start
Between happy customers and cancelled ones sits the largest group of all: the silent. They stopped opening emails, their usage flattened, and no complaint ever arrived. This survey re-opens the conversation without pressure – has anything changed on their side, is the product still doing its job, what would make it worth their attention again.
Send it to accounts with declining engagement signals, framed as a genuine check-in rather than a win-back pitch. The still-doing-its-job answers separate the quietly-content from the quietly-leaving, which no usage dashboard can do alone.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
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Page 1
A genuine check-in
We have not heard from you for a while and would like to know how things are going. Your answers tell us whether we are still useful to you and what would help. It takes about 1 minute.
Q1.How is the product fitting into your work these days?*
- Still essential - just quiet
- Using it less than before
- Barely using it
- Honestly forgot about it
Q2.Has anything changed on your side - priorities, team, tools?
Q3.What would make it worth more of your attention?
- A feature I am waiting for
- Better onboarding for my team
- Lower price
- Nothing - it does what I need quietly
- Other…
Q4.How likely are you to still be a customer in a year?