Subscription Renewal Survey
A pre-renewal pulse that finds at-risk accounts before the invoice does.
4 questions · 1 page · about 1 minute to answer · fully editable after you start
Sixty days before renewal is the right moment to ask whether the value case still holds. This survey measures perceived value for money, usage frequency, and renewal intent, then asks what would need to change for the renewal to be an easy yes.
Scores feed a simple traffic-light: confident renewers, silent-risk accounts, and open fence-sitters. Your account team gets a ranked call list instead of a surprise churn report after the fact.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
Opens in the Light theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.
Page 1
Ahead of your renewal
Your subscription is coming up for renewal and we would like to know whether it is still right for you. Your answers help us improve the value we give. It takes about 1 minute.
Q1.How would you rate the value for money you get from us?*
Q2.How often does your team actually use the product?
- Daily
- Weekly
- Monthly
- Rarely
Q3.How are you leaning on renewal?*
- Will definitely renew
- Probably renew
- Undecided
- Probably not renewing
Q4.What would need to change to make renewing an easy decision?
More Customer Experience templates
Browse all Customer Experience templates
Support Channel Preference Survey
Which support channels customers want, by urgency and issue type.
Support Ticket Follow-up Survey
A short post-resolution check on speed, knowledge, and courtesy for every closed ticket.
Voice of Customer Quarterly Survey
The recurring VoC pulse: satisfaction, priorities, and open-ended listening in one place.