Voice of Customer Quarterly Survey
The recurring VoC pulse: satisfaction, priorities, and open-ended listening in one place.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
A Voice of Customer programme lives or dies on consistency: the same core questions, every quarter, so movement means something. This template fixes that core – overall satisfaction, category ratings across product, support, and value, plus a priority ranking – and leaves room for the open-ended listening that catches what your categories miss.
Keep the wording identical between waves and let Thisys's trend lines do the work. The quarter-over-quarter deltas, not the absolute numbers, are where the story is.
Template preview
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Page 1
This quarter
This is our regular check-in with customers. Tell us how we are doing right now and what matters most to you, so we can decide what to work on next. It takes about 2 minutes.
Q1.Overall, how satisfied are you with us right now?*
Q2.How would you rate us on each of these?*
| Weak | Average | Strong | Not applicable | |
|---|---|---|---|---|
| Product quality | ||||
| Support | ||||
| Value for money | ||||
| Communication |
Q3.Rank where we should focus next quarter.
- 1Improve the product
- 2Faster support
- 3Lower prices
- 4Better documentation
Q4.What is on your mind that we did not ask about?
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