Travel Loyalty Programme Survey
Points, tiers, and the redemption reality: is the programme earning loyalty or resentment?
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Travel loyalty programmes promise recognition and often deliver devaluation: points whose worth shifts, award seats that never exist, tiers renamed beneath their holders. This survey measures the member reality – earning clarity, redemption success stories and failures, tier benefits felt, and the programme's actual influence on booking choices.
The tried-to-redeem-and-failed answers are the programme's trust ledger; every phantom award seat is loyalty spent.
Template preview
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Page 1
Your membership
This survey asks what you think of our travel loyalty programme. Your answers help us make the rewards easier to use and worth having. It takes about 2 minutes.
Q1.How would you rate each part of the programme?*
| Poor | Mixed | Good | Not applicable | |
|---|---|---|---|---|
| Understanding what points are worth | ||||
| Finding redemptions you actually want | ||||
| Tier benefits delivered in practice | ||||
| The programme influencing your bookings |
Q2.Your last redemption attempt - what happened?*
Q3.Versus two years ago, the programme feels...
Q4.Your current tier?
- Base
- Mid tier
- Top tier
- Honestly unsure
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