Let your systems ask the questions automatically
The right moment to ask is an event in some other system — the ticket closing, the order shipping. Manually bridging that gap means the ask happens late or never.
The short way: Your workflow tool sends the link at the moment that matters, with the case number on it; the person answers while the experience is minutes old; the answers come back by webhook immediately.
Ready-made templates for this
Prefer to start from a questionnaire rather than a description? These are already written.
Support Ticket Follow-up Survey
Customer Experience
A short post-resolution check on speed, knowledge, and courtesy for every closed ticket.
IT Helpdesk Satisfaction Survey
IT & Support
Per-ticket internal IT feedback: first-contact fix, self-service gaps, and downtime cost.
In-App Micro NPS Survey
Product & UX
The two-tap NPS moment for inside your product - short enough to keep response rates high.
Type this — that’s the whole job
“A resolution follow-up: was the outcome satisfactory, effort involved, one comment — triggered when a case closes”
Build it now — freeFree to start. The Business plan adds webhooks and rate-limited keys. Compare plans
No setup, no tutorial. The words above go with you — review what the AI builds, then share the link.
How it works — three steps
- 1
Draft the follow-up survey; keep it to three questions.
- 2
Your workflow's 'closed' message carries the survey link, with the case number as a link variable.
- 3
A completion webhook hands each answer back, so the workflow can reopen a case on a bad one.
What’s doing the work
Link variables
The event system decides WHEN and sends the link; the case number rides on it, and the platform validates, stores and reports.
WebhooksBusiness
A 'not satisfied' answer is back in the workflow the moment it lands, so it can reopen what it thought was done.
Rate-limited keysBusiness
A misbehaving integration hits its own budget wall, never your respondents.
Questions people ask
Which systems can send the survey?
Anything that can send an email or message with a link on an event — helpdesks, CRMs, e-commerce platforms, CI systems, cron jobs.
Can the response return to the triggering system?
Yes — completion webhooks push each response back, or the system pulls via the feed-out endpoint on its own schedule.
Minutes, not weeks. That’s the deal.
Start freeFree to start. The Business plan adds webhooks and rate-limited keys.