Chatbot & AI Support Feedback
Did the bot actually help – and when should it have handed off to a human?
4 questions · 1 page · about 1 minute to answer · fully editable after you start
Support bots save money on the tickets they resolve and burn goodwill on the ones they trap. This post-chat survey measures both sides: whether the answer helped, whether the bot understood the question, and – the deflection-strategy question – whether the user wanted a human sooner than the bot allowed.
The wanted-a-human-when answer calibrates your handoff threshold; the questions-the-bot-failed write-ins are next month's training data, straight from the source.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
Opens in the Dark theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.
Page 1
Your chat with our assistant
This survey is about your chat with our automated assistant. Tell us whether it solved your problem and understood what you asked. It takes about 1 minute.
Q1.Did the assistant solve your problem?*
- Yes, completely
- Partly
- No, but it routed me well
- No - it wasted my time
Q2.How well did it understand what you were asking?
Q3.Did you want a human at any point?*
- No
- Yes - and handoff was easy
- Yes - but the bot would not let go
Q4.What did you ask that it could not handle?
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