Clinic Waiting Time Survey
Measure perceived versus scheduled waits and what would make waiting easier.
4 questions · 1 page · about 1 minute to answer · fully editable after you start
Patients do not time their waits – they feel them. This short survey captures both the reported wait and how reasonable it felt, plus whether anyone communicated the delay, which changes perception more than the delay itself. A 40-minute wait with an apology and an estimate feels shorter than 20 silent minutes.
Run it for a two-week sample each quarter rather than permanently; you get a clean read on scheduling health without survey fatigue at reception.
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Page 1
Today's wait
This survey asks how long you waited at the clinic and how the wait was handled. Your answers help us improve how we run appointments. It takes about 1 minute. This form is not an emergency service. If you need urgent medical help, call your local emergency number.
Q1.Roughly how long past your appointment time did you wait?*
- Seen on time
- Under 15 minutes
- 15 to under 30 minutes
- 30 to 60 minutes
- Over an hour
Q2.Were you told about the delay?
- Yes, with an estimate
- Yes, but no estimate
- No
Q3.How reasonable did the wait feel?*
Q4.What would make waiting easier? (Updates, seating, scheduling...)
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