Emergency Department Experience Survey
Triage communication, waiting with pain, and dignity under pressure.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Nobody chooses the emergency department, and its satisfaction physics differ: patients accept long waits they understand and resent short ones they do not. This survey measures the communication that shapes ED experience – triage explanation, updates during the wait, pain acknowledged while waiting – alongside dignity and discharge clarity.
The understood-why-waiting score is the operational lever: an ED that explains its triage well outscores a faster one that leaves patients guessing.
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Page 1
Your emergency visit
This survey is about your recent visit to the emergency department. Tell us how you were treated, how long things took and how well you were kept informed. It takes about 2 minutes. This form is not an emergency service. If you need urgent medical help, call your local emergency number.
Q1.During your visit...*
| No | Partly | Yes | Not applicable | |
|---|---|---|---|---|
| Triage was explained (why you waited as you did) | ||||
| You got updates during the wait | ||||
| Pain or distress was acknowledged | ||||
| You were treated with dignity |
Q2.Roughly how long was your total visit?
- Under 2 hours
- 2 to under 4 hours
- 4 to under 8 hours
- 8 hours or more
Q3.At discharge, did you understand what would happen next in your care?*
- Yes, completely
- Yes, to some extent
- No
Q4.What one change would most improve the ED experience?
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