Concierge Service Feedback
The magic desk measured: requests handled, local knowledge, and the impossible made possible.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Concierge service is hospitality's differentiation desk: the reservation that did not exist, the local tip no app knows. This feedback measures the craft – responsiveness, local knowledge depth, delivery on requests – and captures the story-worthy moments that define a property's service legend.
Ask what the guest requested before asking how it went. A concierge who handled three restaurant bookings and one impossible ask is being rated on a completely different job from one who spent the week printing boarding passes, and a satisfaction score that does not know which is which cannot be acted on.
The impossible-request stories, collected with permission, become the training library and the marketing folklore in one. Ask for that permission explicitly in the form – a guest who volunteers a story is usually delighted to see it retold, but a property that repurposes guest anecdotes without asking has spent the goodwill the story was made of. Route the low scores to the desk as coaching rather than as discipline; concierge skill is built on exactly these near-misses.
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Page 1
The concierge desk
This survey is about the help you received from our concierge. Tell us whether we found what you needed and how it felt. It takes about 2 minutes.
Q1.What did you ask the concierge for?*
Q2.How would you rate each part of the service?
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Speed of response | |||||
| Quality of local knowledge | |||||
| Delivery on your request | |||||
| A personal touch |
Q3.Did they make something happen that surprised you? Tell the story.
Q4.How much did the concierge improve your stay?*
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