Delivery & Installation Experience
For big-ticket items: the crew, the care, the mess, and the walkthrough.
5 questions · 1 page · about 2 minutes to answer · fully editable after you start
Big-ticket purchases end with strangers in the customer's home, and that hour outweighs months of marketing. This survey reviews the delivery-and-install visit: time-window accuracy, care with the home and the product, the mess left or not left behind, and whether the crew walked the customer through using what they bought.
Read the walkthrough question beside your support tickets: if installs that end without a demonstration come back as how-does-it-work calls in week one, you have your answer.
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Page 1
Your delivery and installation
This survey is about your recent delivery and installation. Tell us how the visit went, from the booking to the crew leaving. It takes about 2 minutes.
Q1.How would you rate each part of your visit?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Arrival within the promised window | |||||
| Care with your home (floors, walls, doorways) | |||||
| Quality of the installation | |||||
| Tidiness afterwards | |||||
| Crew courtesy |
Q2.Did the crew show you how to use the product?*
- Yes, properly
- Briefly
- No
Q3.Did anything arrive damaged or incomplete?
- No
- Yes - something was damaged
- Yes - parts were missing
- I have not checked yet
Q4.Anything about the visit we should know?
Q5.How likely are you to recommend our delivery service?
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