Gym Member Satisfaction Survey
Equipment, cleanliness, crowding, and staff – the retention drivers of any gym.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Gym churn is seasonal and silent: members drift when equipment queues grow and cleanliness slips, and the cancellation arrives months later. This survey measures the retention drivers – equipment availability at YOUR training time, cleanliness, staff helpfulness, class quality – plus the crowding question by daypart that guides both programming and pricing.
Run it quarterly and watch the trend by membership length; compare second-year member scores with next quarter's churn to see whether they warn you earlier than your usage data does.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
Opens in the Light theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.
Page 1
Your gym experience
This survey asks how the gym is working for you. Your answers help us improve the equipment, the classes and the service. It takes about 2 minutes.
Q1.How would you rate each part of the gym?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Equipment availability when you train | |||||
| Equipment condition | |||||
| Cleanliness | |||||
| Changing rooms | |||||
| Staff helpfulness | |||||
| Value for the membership fee |
Q2.When do you usually train?
- Early morning
- Daytime
- After work (5-8pm)
- Late evening
- Weekends
Q3.How likely are you to recommend this gym?*
Q4.What one change would improve your training here most?
More Fitness & Sports templates
Browse all Fitness & Sports templates
Nutrition Coaching Weekly Check-in
Adherence, hunger, energy, and the honest wobbles - logged weekly in two minutes.
Outdoor Bootcamp Feedback
Rain-or-shine training reviewed: intensity scaling, trainer energy, and the weather policy.
Personal Training Intake Form (PAR-Q)
Goals, history, health screening, and signed readiness - before session one.