Home Move Service Transfer Survey
The switch-at-move moment: continuity, final bills, and the setup at the new address.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Moving home is when utilities and telecoms are most likely to lose a customer – or win one for a decade. This survey reviews the transfer: notice handling, service continuity at both addresses, the final bill's accuracy, and setup speed at the new home – the operational chain where movers decide whether loyalty survived the boxes.
The stayed-or-switched-why answers at this trigger point outvalue any general churn study; movers explain their choice while it is fresh.
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Page 1
Your move with us
This survey asks how moving your services to your new home went. Your answers help us make moving simpler. It takes about 2 minutes.
Q1.How would you rate each part of the transfer?*
| Poor | OK | Good | Not applicable | |
|---|---|---|---|---|
| Ease of telling us you were moving | ||||
| Service continuity through the move | ||||
| Final bill accuracy at the old address | ||||
| Setup speed at the new address |
Q2.Did you consider switching provider at the move?*
- No
- Yes - but stayed
- This survey reached me but I switched
Q3.What made you stay - or almost leave?
Q4.How likely are you to recommend us to your new neighbours?
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