Mobile Coverage Feedback
Where the signal actually drops: locations, situations, and the switch threshold.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Coverage maps are models; customers live in the exceptions. This survey collects the exceptions systematically: where signal fails them (home, work, commute, named locations), what fails (calls, data, indoors specifically), and how close the frustration is to the switching threshold.
The named-locations write-ins, clustered, hand network planning a customer-weighted priority list – the postcode complaints that actually price churn risk.
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Page 1
Your signal reality
This survey asks how your mobile coverage is where you live, work and travel. Your answers help us find and fix the weak spots. It takes about 2 minutes.
Q1.How is your coverage at...*
| Poor | Patchy | Good | Not applicable | |
|---|---|---|---|---|
| Home | ||||
| Work | ||||
| Your regular commute | ||||
| Indoors generally |
Q2.What fails most often?
- Calls dropping
- Slow or no data
- Texts delayed
- Nothing - it is fine
Q3.Name the specific place where coverage most lets you down.*
Q4.How close are you to switching over coverage?*
- Not at all
- It crosses my mind
- Actively checking rivals' coverage
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