In-Product Search Feedback
The search box graded: found it, phrasing tried, and the dead-end queries.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Product search fails in the user's phrasing, not the index. This feedback captures the encounter: what they searched in their words, whether the result surfaced, phrasings retried, and the dead-end queries – the synonym and concept map your search needs and your analytics only hint at.
A month of tried-these-words answers builds the alias table that fixes most not-found complaints without touching the engine.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
Opens in the Light theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.
Page 1
Searching in the product
This survey is about searching in our product. Tell us what you looked for and whether you found it, so we can improve search. It takes about 2 minutes.
Q1.What did you last search for, in the exact words you typed?*
Q2.Did you find it?*
- First try
- After rephrasing
- Found another way (menus, asking)
- Never found it
Q3.What other words did you try?
Asked only if the answer to Q2 is “After rephrasing” or “Never found it”.
Q4.Overall trust in the product's search?
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