Mobile App Feedback Survey
App-specific feedback: performance, battery, notifications, and store-rating drivers.
10 questions · 1 page · about 3 minutes to answer · fully editable after you start
Mobile users judge on mobile terms: cold-start speed, battery drain, notification respect, and how the app behaves on a patchy connection. This survey starts with how often people use the app and what for, then rates speed, stability, battery and data use, offline behaviour, ease of use and design, each with a Not applicable choice, and asks directly how often it has crashed or frozen in the last month – a number users remember better than they rate.
An overall satisfaction score and the standard recommend question give you the headline, and two open questions supply the backlog: what would make this a five-star app, and what they tried to do but could not. The device question lets you split every answer by platform. Ask it in the app after a success moment, never after a crash. The notification answer is worth acting on quickly; it is the most common cause of silent uninstalls. Replace [Main task 1] to [Main task 4] with the jobs your app is used for.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
Opens in the Light theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.
Page 1
About the app
This survey is about our app. Tell us how it works for you and what would make it better, so we can fix what gets in your way. It takes about 3 minutes.
Q1.How often do you use the app?
- Daily
- A few times a week
- A few times a month
- Less often
Q2.What do you mainly use the app for?
- [Main task 1]
- [Main task 2]
- [Main task 3]
- [Main task 4]
- Other…
Q3.How would you rate the app on each of the following?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| How quickly it responds | |||||
| Stability (crashes, glitches) | |||||
| Battery and data usage | |||||
| Working offline or on a poor connection | |||||
| Ease of use | |||||
| Look and design |
Q4.In the last month, how often has the app crashed or frozen for you?
- Never
- Once
- A few times
- Often
Q5.How do our notifications feel?
- Useful
- Occasionally annoying
- Too many - I muted them
- I never see any
Q6.Overall, how satisfied are you with the app?*
Q7.How likely are you to recommend the app to a friend or colleague?
Q8.What would make this a five-star app for you?
Q9.Is there anything you tried to do in the app but could not?
Q10.Which device do you mainly use the app on?
- iPhone
- Android phone
- iPad or other tablet
- More than one