Landlord Client Survey
The owner's verdict on their managing agent: voids, maintenance spend, and statements.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Property managers serve two masters, and the landlord's verdict decides the mandate: voids filled fast, maintenance spent wisely with evidence, statements that reconcile, and the feeling of an agent who treats the asset as their own. This survey collects the owner-side scorecard.
Run it annually rather than after incidents. Landlords surveyed in the aftermath of a bad repair bill rate the bill; landlords surveyed on a fixed cycle rate the relationship, and it is the relationship that determines whether the second and third properties come to you.
The maintenance-trust question is the retention hinge: landlords who suspect padded invoices are interviewing your competitors already. Cut the results by portfolio size, because single-property landlords and multi-property investors want opposite things from an agent – the first wants reassurance and explanation, the second wants speed and a statement that reconciles without a phone call, and an agency optimising for one will steadily lose the other.
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Page 1
Managing your property
This survey asks how we are managing your property. Your answers help us improve our service to landlords. It takes about 2 minutes.
Q1.How would you rate our management on each of these?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Filling vacancies quickly with good tenants | |||||
| Value of maintenance spend | |||||
| Evidence of maintenance work | |||||
| Statement clarity | |||||
| Statement accuracy | |||||
| Proactive communication about your asset |
Q2.Trust that maintenance spend is necessary and fairly priced?*
Q3.What would make you consolidate more properties with us - or leave?
Q4.How many properties do we manage for you?
- One
- 2-5
- 6+
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