Post-Purchase Experience Survey
From checkout to unboxing: rate the full journey right after delivery lands.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
The post-purchase window – a day or two after delivery – is when the whole journey is still one memory: finding the product, paying for it, tracking it, opening it. This survey rates each stage separately, so a five-star product does not hide a two-star checkout, and closes on the repurchase signal.
Trigger it from your delivery-confirmed event. The stage-by-stage matrix is your funnel diagnosis; the open unboxing question is your packaging team's favourite reading.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
Opens in the Light theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.
Page 1
Your recent order
Thank you for your order. This survey asks how shopping with us went, from finding the product to receiving it. It takes about 2 minutes.
Q1.How would you rate each part of the experience?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Finding what you wanted | |||||
| Checkout and payment | |||||
| Delivery speed | |||||
| Order tracking updates | |||||
| Packaging and unboxing | |||||
| The product itself |
Q2.How likely are you to buy from us again?*
Q3.What almost stopped you from completing the purchase?
Q4.Anything about the delivery or unboxing worth telling us?
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