Retail & E-commerce Survey Templates

Cart Abandonment Survey

Ask shoppers who left items behind what stopped the checkout.

4 questions

Checkout Experience Survey

The last 90 seconds of buying: payment options, forms, surprises, and trust.

4 questions

Click & Collect Feedback

Order-online-pickup-in-store: readiness, wait, and handoff quality.

4 questions

Customer Account Portal Survey

Orders, returns, and self-service: does the account area actually serve?

4 questions

Flash Sale & Promotion Feedback

Did the promotion land? Awareness, clarity, stock, and the brand aftertaste.

4 questions

Gift Card Experience Survey

Bought, given, redeemed: friction at each step of retail's favourite float.

4 questions

Grocery Store Feedback Survey

Freshness, prices, queues, and availability – the weekly shop, rated.

4 questions

Holiday Shopping Intentions Survey

Budgets, timing, and channels for the season – before you commit inventory.

4 questions

In-Store Shopping Experience Survey

Fitting rooms, shelf-price accuracy, staff product knowledge, and click-and-collect.

6 questions

Marketplace Seller Rating Survey

Rate third-party sellers: accuracy, shipping, and communication.

4 questions

New Store Location Survey

Before signing the lease: local demand, travel patterns, and the anchor draw.

4 questions

Online Store Usability Survey

Search, filters, product pages, and mobile checkout – the shop's UX, audited by shoppers.

4 questions

Personal Shopping Feedback

The styled experience: brief understood, selections, pressure level, and outcomes.

4 questions

Pop-up Store Feedback

The temporary store's report card: discovery, experience, and permanent appetite.

4 questions

Post-Purchase Experience Survey

From checkout to unboxing: rate the full journey right after delivery lands.

4 questions

Price Perception Audit

Are you seen as expensive? The image-versus-reality check on price position.

4 questions

Product Recall Response Form

Recall handling that rebuilds trust: affected units, remedy choice, and safety check.

6 questions

Product Review Collection Form

Collect structured product reviews: rating, pros and cons, fit, and a photo.

6 questions

Retail Loyalty Tier Feedback

Do tiers motivate: status meaning, attainability, and benefits actually used.

4 questions

Returns Policy Clarity Survey

Does the policy reassure or repel: understanding, trust, and purchase effect.

4 questions

Size & Fit Feedback Survey

True-to-size data per product – the review that cuts fashion returns.

4 questions

Store Associate Feedback Survey

The shop floor's view: staffing reality, tools, customers, and keeping good people.

4 questions

Subscription Box Feedback Survey

Curation quality, value, and surprise-vs-repeat balance for box subscribers.

5 questions

Sustainable Shopping Survey

How much sustainability really moves your customers – and what they will pay for it.

4 questions

Wholesale Buyer Feedback

Your stockists on margins, sell-through, support, and reorder intent.

4 questions