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Retail & E-commerce

Personal Shopping Feedback

The styled experience: brief understood, selections, pressure level, and outcomes.

4 questions · 1 page · about 2 minutes to answer · fully editable after you start

Personal shopping converts service into basket when the stylist listens first and sells second. This feedback measures the craft: brief and taste understood, selection quality beyond the customer's own habits, honest no-pressure atmosphere, and the keep-rate of what went home.

Send it two to four weeks after the appointment, not the same evening. The question that matters is how much of the haul is actually being worn, and that answer does not exist until the clothes have survived a few mornings of real choice in front of a wardrobe.

The stretched-my-style-successfully answer is the service's unique value: anyone can fetch what customers already buy. Read it alongside the wear-rate, because the two together separate the stylist who is genuinely expanding a customer's range from the one who is talking people into things – high stretch with low wear is a return rate waiting to happen, and it burns the trust the whole service runs on.

Template preview

This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.

Opens in the Light theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.

Page 1

Your session

Thank you for using our personal shopping service. This survey asks how the session went and how much of what you bought you actually use. It takes about 2 minutes.

Q1.How would you rate each part of the session?*

PoorFairGoodExcellentNot applicable
Understanding what you wanted
Quality of selections
Honest advice over selling
Fitting/room experience

Q2.Of what you took home, how much are you actually wearing/using?*

  • All of it
  • Most
  • Some
  • Returned things after

Q3.Did the stylist stretch your style successfully? Tell us about one item.

Respondent types their answer here…

Q4.Book again?

  • Yes - same stylist
  • Yes
  • Probably not

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