Travel Agency Service Survey
Did the human touch earn its fee? Listening, options, and support when plans broke.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Travel agents compete with a search box, and win on the things a search box cannot do: listening to what the trip is really for, options that fit rather than flood, and being reachable when a flight cancels at midnight. This survey measures exactly that value-over-self-booking.
The when-things-went-wrong question is the agency's moat: travellers who experienced real support during disruption renew for years, and their stories sell the service better than any fee justification.
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Page 1
Working with your travel agent
This survey asks how our service helped you plan and take your trip. Your answers help us improve what we do for travellers. It takes about 2 minutes.
Q1.How would you rate each part of the service?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Understanding what you wanted from the trip | |||||
| Fit of the options offered | |||||
| Handling of changes and questions | |||||
| Value versus booking it yourself |
Q2.Did anything go wrong during travel, and how did we respond?
- Nothing went wrong
- Problems - handled brilliantly
- Problems - handled adequately
- Problems - we were left alone
Q3.How likely are you to book through us again?*
Q4.What would make the service worth more to you?
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