Travel Insurance Claim Experience
Claims from abroad: emergency line, documentation burden, and payout speed.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Travel claims happen at maximum stress and minimum familiarity: a hospital abroad, a missed connection cascade, a language barrier. This survey reviews the promise under pressure – emergency assistance line quality, guidance in the moment, documentation demanded afterward, and speed to reimbursement once home.
The assistance-line scores are the product truth: travel cover is bought for that phone number, and the survey tells you whether it answers as sold.
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Page 1
Your claim from your trip
This survey asks how your travel insurance claim went. Your answers help us improve how we handle claims. It takes about 2 minutes. If you need help with a specific policy or claim, please contact us directly, as this form may not be read straight away. Please do not include card numbers or passwords.
Q1.What did you claim for?*
- Medical treatment abroad
- Cancellation/curtailment
- Baggage or belongings
- Delays and missed connections
- Other…
Q2.How would you rate each part of the experience?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Emergency/assistance line helpfulness | |||||
| Guidance on what to do in the moment | |||||
| Reasonableness of documents required | |||||
| Speed of settlement once submitted |
Q3.How likely are you to buy travel cover from us again?
Q4.What do travellers need to know that your policy wording buries?
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