Volunteer Feedback Survey
Learn how volunteers experience your organisation and programmes.
10 questions · 2 pages · about 3 minutes to answer · fully editable after you start
Volunteers leave quietly. They rarely complain and rarely resign — they simply stop being available, and by then the reason is difficult to recover. This template asks the questions that surface those reasons while the person is still involved: whether the role matched what they expected, whether the training was enough, whether they felt their time was used well, and whether they felt appreciated, knew who to ask, felt safe and welcome, and could see the difference they make.
"Was your time used well" is the one to watch. Volunteers are giving you the scarcest thing they have, and the most common cause of quiet attrition is not difficulty or conflict — it is standing around with nothing to do after making the effort to turn up. The likelihood of still volunteering in six months turns those answers into an early warning.
Keep it short and run it after a specific shift or event rather than annually. Feedback tied to a particular day produces specific answers; feedback about volunteering in general produces polite ones.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
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Page 1 of 2
Volunteering with us
Thank you for giving your time. This survey takes about 3 minutes and helps us make volunteering here better. It is anonymous: your name, email address and IP address are not recorded with your answers.
Q1.How often do you volunteer with us?
- Weekly
- Monthly
- A few times a year
- This was my first time
Q2.Did the role match what you expected when you signed up?
- Yes, completely
- Yes, to some extent
- No
Q3.Was the training or briefing you received enough?
- Yes
- Partly
- No
- I didn't receive any
Q4.Was your time used well on your most recent shift?*
- Yes, completely
- Yes, to some extent
- No - there was a lot of waiting around
Q5.How much do you agree with each statement?*
| Strongly disagree | Disagree | Neither agree nor disagree | Agree | Strongly agree | |
|---|---|---|---|---|---|
| I felt appreciated for my time | |||||
| I knew who to go to with questions | |||||
| I felt safe while volunteering | |||||
| Staff and other volunteers made me feel welcome | |||||
| I can see the difference my volunteering makes |
Q6.Overall, how rewarding is volunteering with us?
Q7.How likely are you to still be volunteering with us in six months?
Q8.How likely are you to recommend volunteering with us to a friend?
Page 2 of 2
In your own words
Q9.What is the best part of volunteering with us?
Q10.What would make volunteering with us better?
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