Water Service Quality Survey
Taste, pressure, works communication, and value – the quiet utility, heard.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Water providers hear from customers only at failure; this survey listens between failures. It measures the daily product – taste and appearance, pressure consistency – alongside the service layer: communication during works and interruptions, billing fairness, and the environmental-trust question increasingly central to water reputations.
The environmental-trust score tracks a reputational tide that arrives ahead of regulation; providers measuring it early keep ahead of the discourse.
Template preview
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Page 1
Your water service
This survey asks how you find your water service, from the basics to how we look after the local environment. Your answers help us decide where to improve. It takes about 2 minutes.
Q1.How would you rate each of the basics?*
| Poor | OK | Good | Not applicable | |
|---|---|---|---|---|
| Taste | ||||
| Appearance | ||||
| Pressure consistency | ||||
| Communication during works/interruptions | ||||
| Bill fairness for what you use |
Q2.How much do you trust us to protect local rivers and environment?*
Q3.Any recurring issue at your property we should know about?
Q4.Have you needed to contact us in the past year?
- No
- Yes - handled well
- Yes - handled poorly
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