Airline Flight Experience Survey
Check-in to baggage claim: punctuality, crew, comfort, and the connection scramble.
5 questions · 1 page · about 2 minutes to answer · fully editable after you start
Passengers grade an airline on the parts it controls and remember the parts it does not. This survey separates them: check-in and boarding flow, crew service, seat comfort, punctuality with honest delay communication – and for connecting passengers, whether the connection was humane or a terminal sprint.
The delay-communication question matters more than the delay itself in satisfaction data; passengers forgive weather, not silence. Send within a day of arrival.
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Page 1
Your recent flight
Thank you for flying with us. This survey asks about your journey, from booking to arrival, so we can improve the flight experience. It takes about 2 minutes.
Q1.What was the main purpose of this trip?
- Holiday or leisure
- Business
- Visiting friends or family
- Other…
Q2.How would you rate each part of the journey?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Check-in and bag drop | |||||
| Boarding | |||||
| Crew friendliness | |||||
| Crew service | |||||
| Seat comfort | |||||
| Seat cleanliness | |||||
| Punctuality | |||||
| Baggage delivery |
Q3.Was there a delay, and if so, how was it communicated?
- No delay
- Clear and early updates
- Late or vague updates
- No real communication
Q4.How likely are you to choose us for your next trip?*
Q5.What would have improved this flight?
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