Airport Experience Survey
Security lines, wayfinding, food, and gates – the terminal, passenger-scored.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Passengers experience an airport as a countdown under fluorescent light: how long security took, whether signs made sense at speed, whether there was somewhere decent to sit and eat near the gate. This survey scores the terminal journey stage by stage for airport operators and their concession negotiations.
Security wait perception versus posted times calibrates your queue displays; the food-and-seating scores by terminal zone feed directly into concession planning.
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Page 1
Your time in the terminal
This survey is about your recent time at the airport. Tell us how check-in, security and the facilities worked for you. It takes about 2 minutes.
Q1.How would you rate each part of the airport?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Security wait and process | |||||
| Wayfinding and signage | |||||
| Cleanliness including restrooms | |||||
| Food and shopping options | |||||
| Seating and charging at gates | |||||
| Wi-Fi |
Q2.Roughly how long did security take?
- Under 10 minutes
- 10 to under 20 minutes
- 20 to 40 minutes
- Over 40 minutes
Q3.What was the most frustrating point in the terminal?
Q4.Overall airport experience?
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