Car Rental Experience Survey
Counter time, vehicle condition, charge transparency, and the return process.
5 questions · 1 page · about 2 minutes to answer · fully editable after you start
Car rental satisfaction is decided at two counters and one invoice: the pickup queue after a long flight, the return inspection, and whether the final charges matched the booking. This survey measures those trust points plus vehicle condition and cleanliness – the operational basics that vary wildly by branch.
The surprise-charges question is the industry's reputation wound; measure it per location and the outlier branches identify themselves within a month.
Template preview
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Page 1
Your rental
This survey is about your recent car rental. Tell us how pick-up, the car and the return went. It takes about 2 minutes.
Q1.What was the rental for?
- Holiday or leisure
- Business
- A replacement while my own car was off the road
- Other…
Q2.How would you rate each part of the rental?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Pickup speed at the counter | |||||
| Vehicle condition | |||||
| Vehicle cleanliness | |||||
| Vehicle matching what you booked | |||||
| Return process speed |
Q3.Did the final charges match your booking?*
- Exactly
- Extra charges - explained at pickup
- Extra charges - a surprise on the invoice
Q4.How likely are you to rent from us again?
Q5.Anything about pickup or return we should fix?
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