B2B Delivery Satisfaction Survey
Your customers' receiving teams on your OTIF reality, paperwork, and drivers.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
You measure OTIF from dispatch; your customer measures it at their dock, and their number is the one in the vendor review. This survey asks customers' receiving and planning teams directly: window reliability, order completeness, damage, ASN and paperwork accuracy, and how well your team communicates when a load will slip.
The communicated-early score is the relationship saver: B2B customers plan around honest delays and escalate surprise ones.
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Page 1
Receiving from us
This survey asks how our recent deliveries have worked for your business. Your answers help us improve accuracy, timing and paperwork. It takes about 2 minutes.
Q1.How would you rate each part of our recent deliveries?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Hitting agreed windows | |||||
| Complete orders (no shorts) | |||||
| Condition on arrival | |||||
| ASN/paperwork accuracy | |||||
| Early warning when something slips |
Q2.How much manual fixing do our deliveries cause your team?*
- Almost none
- Occasional corrections
- Regular rework
Q3.The recurring delivery irritation we should kill first?*
Q4.As a supplier to plan around, how reliable are we?
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