Cancellation Flow Feedback
The exit reviewed by exiters: friction felt, offers landed, and dignity kept.
4 questions · 1 page · about 1 minute to answer · fully editable after you start
Cancellation flows are retention's last conversation and reputation's lasting memory. This survey, sent post-cancellation, audits the exit: steps and friction felt, whether the save offer landed as helpful or hostage-taking, data-export clarity, and the dignity verdict that decides the review they write and the return they might make.
The would-return answer proves the paradox: respectful exits create boomerang customers that dark patterns never do.
Template preview
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Page 1
About cancelling
You recently went through our cancellation process. This survey asks how easy and clear it was, so we can make it fair. It takes about 1 minute.
Q1.How easy was cancelling, honestly?*
Q2.The retention offer (if shown) felt...
- Genuinely helpful
- Fair enough
- Manipulative
- No offer shown
Q3.Was exporting/keeping your data made clear?*
- Yes
- Partly
- No
Q4.Based on the exit alone, how likely are you to come back one day?
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