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Government & Public Sector

Citizen Satisfaction Survey

Core services rated by residents: roads, waste, parks, safety, and value for taxes.

4 questions · 1 page · about 2 minutes to answer · fully editable after you start

Municipal budgets argue in the abstract until residents rate the concrete: the roads they drive, the waste collection they depend on, the parks their children use. This survey scores the core service basket and asks residents to rank where the next budget increment should go – a legitimacy tool as much as a measurement one.

Run it annually with identical wording and publish results alongside last year's; visible response to the previous survey's worst score is what earns next year's participation.

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This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.

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Page 1

Your city services

This survey asks how you rate the public services where you live and where the next budget should focus. Your answers help us plan services that match what residents need. It takes about 2 minutes. If you need help with a specific matter, please contact us directly, as this form may not be read straight away.

Q1.How would you rate each of these services where you live?*

PoorFairGoodExcellentNot applicable
Road condition
Waste collection
Parks and public spaces
Street lighting
Public safety

Q2.Rank where the next budget should focus.

  1. 1Fixing roads
  2. 2More green space
  3. 3Public safety
  4. 4Housing
  5. 5Public transport

Q3.Overall, how good is the value residents get for local taxes?

1234
Poor valueExcellent value

Q4.What is the one local issue you most want fixed this year?

Respondent types their answer here…

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