Telecom Contract Renewal Survey
End-of-contract intentions: loyalty pricing resentment, bundle interest, and the exit signal.
4 questions · 1 page · about 1 minute to answer · fully editable after you start
Contract end is telecom's revolving door, powered by the industry's own habit of charging loyalty a premium. This pre-renewal survey reads intentions honestly: whether the customer knows their contract status, how the loyalty-versus-new-customer pricing gap lands, bundle appetite, and the direct staying-or-going question with reasons.
The knows-their-status answer segments your risk: out-of-contract customers who know it are shopping; those who do not are one comparison-site visit from finding out.
Template preview
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Page 1
Your contract
This survey asks about your contract and what matters to you at renewal time. Your answers help us understand what keeps customers and what loses them. It takes about 1 minute.
Q1.Do you know your current contract status?*
- In contract, know the end date
- Out of contract, aware
- Honestly not sure
Q2.New customers often get better prices than loyal ones. How does that land with you?*
Q3.At renewal, what is your intention?*
- Stay as is
- Stay if matched to market price
- Negotiate hard
- Likely leaving
Q4.What would make staying the easy choice?
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