Knowledge Base Article Feedback
The was-this-helpful form, upgraded to produce fixable answers.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
The binary was-this-helpful widget collects shrugs. This upgraded article feedback asks what the reader was trying to do, whether the article got them there, and precisely where it lost them – outdated steps, missing case, unclear wording – producing edits instead of sentiment.
Embed the link at the bottom of every article with the article name pre-filled in the collector name. Monthly triage of the answers keeps the knowledge base a product rather than a graveyard.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
Opens in the Dark theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.
Page 1
About this article
This survey is about the help article you have just read. Tell us whether it got you to your goal, so we can improve it. It takes about 2 minutes.
Q1.Did this article get you to your goal?*
- Yes
- Partly
- No
Q2.What were you trying to do?*
Q3.Where did it fall short?
Asked only if the answer to Q1 is “Partly” or “No”.
- Steps outdated or wrong
- My case was not covered
- Hard to understand
- Could not find it until too late
Q4.What exactly should we fix or add?
More IT & Support templates
Browse all IT & Support templates
New Hire IT Setup Survey
Day-one readiness: accounts, equipment, and access - graded by the newest eyes.
Phishing Simulation Debrief
After the test: what fooled people, near-click confessions, and blame-free learning.
Print & Peripheral Service Survey
The eternal printer question: reliability, supplies, and the walk to the working one.