New Car Purchase Survey
The showroom-to-delivery journey: pressure, transparency, and the handover moment.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Car buying carries decades of reputation baggage, and dealers who beat the stereotype win referrals for years. This post-delivery survey measures the stereotype points directly: sales pressure level, price and fee transparency, finance explanation quality, and the delivery handover that should feel like an occasion.
The would-send-a-friend question, by salesperson, is your floor's real leaderboard – and the pressure score explains most of its variance.
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Page 1
Buying your car from us
Congratulations on your new car. This survey asks how buying it went, so we can improve the experience for the next buyer. It takes about 2 minutes.
Q1.How would you rate each part of the experience?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Feeling welcomed, not hunted | |||||
| Knowledge of the salesperson | |||||
| Transparency on price and fees | |||||
| Finance explained clearly | |||||
| Options explained clearly | |||||
| The delivery handover |
Q2.How much pressure did you feel to buy?*
Q3.How likely are you to recommend this dealership to a friend?
Q4.What is the one thing we should change about how we sell?
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