Builders' Merchant Feedback
Stock, trade counter speed, delivery reliability, and account service – from the trade.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Trades choose merchants on minutes and reliability: the counter that moves at 7am, the stock that is actually there, the delivery that arrives before the crew stands idle. This survey collects the trade's verdict – counter speed, stock reliability for core lines, delivery punctuality, returns friction, and account/credit service.
The drove-elsewhere-because answers name the stockouts and moments that leak accounts to the merchant down the road.
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Page 1
Your merchant experience
This survey asks how our branch is serving your business. Your answers help us improve stock, service and delivery for tradespeople. It takes about 2 minutes.
Q1.How would you rate us on each of these?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Trade counter speed | |||||
| Stock availability on core lines | |||||
| Delivery punctuality to site | |||||
| Returns and credits without friction | |||||
| Account and pricing service |
Q2.In the last month, did a stockout send you to a competitor?*
- No
- Once
- More than once
Q3.Which products should we always have that we sometimes lack?*
Q4.How likely are you to recommend us to another trade?
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