Rental Programme Owner Survey
Second-home owners on the rental programme: income, care of the home, and control.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Vacation-rental programmes balance owner income against owner anxiety: the home earning versus the home wearing. This survey measures the owner relationship – income against projections, evidence the home is cared for, blocking flexibility for own use, and statement clarity – the mandate-retention drivers.
Owners are not guests and should not be surveyed like them. Their satisfaction is a business relationship measured in statements, occupancy, and trust in your maintenance decisions, and a single unexplained repair charge does more damage to it than a whole quiet season.
The cared-for evidence question matters most: owners forgive soft seasons, not mystery scuffs. Cut the results by tenure – first-year owners are usually rating their onboarding and their expectations, while owners three seasons in are rating your operations, and the second group's answers are the ones that predict whether the mandate renews or the property quietly appears on a competitor's site.
Template preview
This is a picture of every question as a respondent would see it, so nothing on it can be clicked or typed into. Use this template to get your own editable copy.
Opens in the Light theme, or in your own default theme if you have set one — change it anytime to any of the 4 built-in looks, or build your own on a paid plan.
Page 1
Your home in the programme
This survey asks how our management of your holiday home is working for you. Your answers help us improve our service to owners. It takes about 2 minutes.
Q1.How would you rate each part of the programme?*
| Poor | Fair | Good | Excellent | Not applicable | |
|---|---|---|---|---|---|
| Income vs what was projected | |||||
| Evidence of care between guests | |||||
| Ease of blocking dates for yourself | |||||
| Statement clarity | |||||
| Payout clarity |
Q2.Peace of mind about the home's condition?*
Q3.What would make you add another property - or pull this one?
Q4.How long has your property been in the programme?
- First season
- 1 to 2 years
- More than 2 years
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