Intranet Usability Survey
The internal front door: findability, freshness, and where people actually look.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
Intranets are built as the front door and used as the last resort. This survey measures the gap: what employees try to find there, findability success, content freshness trust, and the competing channels where answers actually live – the shadow information architecture IT should learn from rather than fight.
The looked-elsewhere-first answers map the intranet's real competition: chat pins, personal bookmarks, and asking Dave.
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Page 1
Using the intranet
This survey asks how easy it is to find things on the intranet. Your answers help us improve how it is organised. It takes about 2 minutes.
Q1.What did you last try to find on the intranet?*
Q2.Did you find it?*
- Yes, quickly
- Eventually
- No - found it elsewhere
- No - gave up
Q3.How would you rate each part of the intranet?
| Poor | OK | Good | Not applicable | |
|---|---|---|---|---|
| Search usefulness | ||||
| Content freshness | ||||
| Knowing where things live |
Q4.Where do you ACTUALLY look first for internal answers?
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