IT Change Communication Feedback
After the migration/update: warning adequacy, instructions, and surprise damage.
4 questions · 1 page · about 2 minutes to answer · fully editable after you start
IT changes are judged by their communication wake: warned in time, instructions that worked, and the Monday-morning surprises that a better email would have prevented. This post-change survey measures the wake – notice adequacy, instruction usability, disruption honesty – while the change is fresh.
Run it after every major change and the comms template improves itself; the surprised-by answers are next change's checklist.
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Page 1
About the recent change
This survey asks how well we told you about a recent IT change. Your answers help us communicate the next one better. It takes about 2 minutes.
Q1.How would you rate each part of the change communication?*
| Poor | OK | Good | Not applicable | |
|---|---|---|---|---|
| Enough warning to prepare | ||||
| Instructions that actually worked | ||||
| Honesty about disruption | ||||
| Help available when it landed |
Q2.Did anything break for you that the comms did not predict?*
- No
- Minor surprises
- Yes - real disruption
Q3.What should the next change announcement include that this one missed?
Q4.Where did you actually read about the change?
- The announcement email
- Chat/intranet
- A colleague told me
- Discovered it when things changed
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